Shipping policy
Thank you for shopping with JB Grames. Many of our products ship directly from our supplier partners. The following information explains what you can expect after placing an order.
Where We Ship
JB Grames currently ships within the United States. Shipping availability may vary by product and destination. If shipping is unavailable for an address, a shipping option will not be offered at checkout.
Order Processing
Most orders are processed within 1–3 business days after payment is received. Orders are not normally processed or shipped on weekends or holidays.
Processing time is the time required to confirm and prepare an order. It is separate from the carrier’s delivery time.
Shipping Costs and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed during checkout based on the products ordered and the delivery address.
Delivery dates are estimates and are not guaranteed. Actual delivery time may be affected by product availability, supplier processing, carrier schedules, weather, holidays, and other circumstances outside our control.
Supplier-Direct and Multiple Shipments
Some products ship directly from our supplier partners. If an order contains products supplied from different locations, the items may arrive in separate packages and on different dates. You will not be charged additional shipping solely because an order is divided into multiple shipments unless that charge was disclosed during checkout.
Tracking Information
When tracking information is provided by the supplier or carrier, it will be sent to the email address used when placing the order. Tracking information may take additional time to become active after a shipping confirmation is issued.
Product Availability
We make every effort to keep product availability accurate. Occasionally, a supplier may be unable to fulfill an item after an order is placed.
If this occurs, we will contact you as soon as possible. Depending on the circumstances, we may offer an alternative, provide an updated estimated shipping date, or cancel and refund the unavailable item.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Because orders may be sent to a supplier for processing shortly after they are placed, changes and cancellations cannot be guaranteed.
If an order has already been processed or shipped, it will be handled according to our Refund Policy.
Shipping Delays
JB Grames is not responsible for delays caused by carriers, severe weather, supply-chain disruptions, incorrect delivery information, or other circumstances beyond our reasonable control. If an order appears significantly delayed, please contact us so we can help review the available tracking and supplier information.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before submitting an order.
Additional charges may apply if an order must be redirected or reshipped because the address provided was incorrect or incomplete. Orders delivered to an address supplied by the customer may not be eligible for replacement or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly. We will review the issue and work with you according to our Refund Policy.
Questions
If you have questions about an order or shipment, please contact us through our Contact page. Please include your order number so we can assist you more efficiently.